Returns & refunds

All current products — tees, crewnecks, hoodies, caps, and beanies — are custom-decorated by direct-to-garment print or embroidery once your order is placed. Under the terms below, these items are final sale and cannot be returned or exchanged for size, colour, or change of mind.

This is not a technicality. A printed garment cannot be returned to stock, and we would rather say so plainly than imply a flexibility we don't have. Please check the size guide before ordering, and write to us if you are between sizes.

Where an item is eligible for return — a stock item sold without decoration, or a return we approve at our discretion — a request must reach us within 7 days of delivery. Requests made after the seventh day cannot be accepted.

The item must arrive back with us:

• unused, unwashed, and unworn
• with all original tags still attached
• in its original packaging

An item showing wear, laundering, scent, or removed tags will not be accepted.

Return shipping is the customer's responsibility, including any duties or brokerage. We recommend a tracked service; we cannot process a return we have not received, and the risk of loss in transit rests with the sender.

Approved returns are subject to a 15% restocking fee, deducted from the refund. Original shipping charges are not refunded.

Every returned item is inspected before a refund is issued. Where the return meets the conditions above, we process it within 5–7 business days of receipt. Your bank may take several days more to post it.

Refunds are issued to the original payment method only. We do not offer store credit or exchanges unless we choose to do so in a particular case.

We stand behind the making. If your order arrives damaged, defective, or incorrectly printed, write to us within 14 days of delivery with clear photographs showing the issue and your order number.

We will replace the item or refund it at our sole discretion. In most cases you will not need to send anything back. This covers faults in manufacture — it does not cover ordinary variation in fabric shade, the hand of a print on textured or heather cloth, or wear arising from use.

We reserve the right to refuse any return that does not meet the conditions set out on this page. Where a refused item has been sent to us, we may return it to the customer at their expense.

All final decisions regarding returns, refunds, and replacements rest with Ontarí'io.

Write to hello@ontariio.com with your order number, or see contact. We answer every message.

Nothing in this policy limits any right you hold under applicable consumer protection law.